An impersonator may request card details or security codes to “update your file” or prevent an account block. End the contact and call a number independently obtained from your banking application or card. The incoming message’s number or link is not verification.
Do not read an OTP to a caller or approve a login or transaction you did not initiate. Read the entire banking alert, including the beneficiary, amount and requested action. Knowing your name or part of your account information does not establish the caller’s authority.
If information was disclosed, ask your bank promptly about restricting access, blocking the card and disputing unfamiliar transactions. Preserve messages, numbers, timestamps and transfer references. Liability and potential recovery require examination of the circumstances; neither blame nor reimbursement should be assumed in advance.
A practical next step
End suspicious contact, reach the bank independently and report unfamiliar transactions promptly with the messages and transfer details preserved.
Official sources
Adapted from a photo post shared on Dr. Bahrami’s Instagram and checked against official sources. This page provides the updated guidance.
Original Instagram post