Use a written contract and inventory when moving

Match the company’s licence and name with the contracting party and payment recipient. Specify collection and delivery addresses, packing, transport, installation, timing, charges and responsibility for any subcontractor.

Record the items and their visible condition before loading, and obtain the mover’s acknowledgement. For valuable or fragile items, separately clarify declared value, packing arrangements and the actual limits of insurance.

Note visible damage or missing items on delivery records, retaining photographs and correspondence. Check the claim arrangements and relevant complaint channel; an oral assurance does not guarantee compensation.

If an additional charge is requested, record its reason and amount before accepting extra work. Dubai consumer complaint eligibility depends on the supplier’s licensing and the nature of the transaction; the signed agreement, invoice and delivery evidence should explain the remedy you request.